Contact information

How to reach us

Galactica is operated by a small team out of a single warehouse in Austin, Texas. Whether you have a pre-purchase question, an order in flight, or a return to start, the details below all reach the same people.

Galactica
Trade name · Footwear retailer

Physical & Mailing Address

1209 mountain road pl ne ste r albuquerque nm 87110

Phone
+1 (346) 672-6975

Customer Support Email
galacticaentreprise@gmail.com

Business Hours
Monday–Friday: 9:00 AM – 6:00 PM CT
Saturday: 10:00 AM – 2:00 PM CT
Sunday: Closed

Which channel for what

Order status, sizing, product questions: email is fastest, and you will have a written trail.

Something urgent on an order shipping today: call us before the 2:00 PM CT cutoff.

Returns and exchanges: email or call, reference your order number, and we will send a free label.

Press, partnerships, or wholesale: email us and we will route you to the right person.

Response times

Emails received during business hours are typically answered the same day and always within one business day. Messages that arrive overnight, on weekends, or on U.S. public holidays are answered on the next business day. We read every message that comes in to